FAQ
FAQ - Fetching The Dream
Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions. If you don't see the answer you're looking for, feel free to contact us!
What shipping options do you offer?
We offer free shipping within the USA and Europe. We also provide international shipping, with rates varying by location. Delivery times range from 7 to 15 business days depending on your location.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
How do I return an item?
If you’re not completely satisfied with your purchase, you can return it within 30 days. Please ensure the item is in its original condition and packaging.
Do I need an account to make a purchase?
No, you can shop as a guest. However, creating an account will help streamline future purchases and track your order status more easily.
How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use the tracking number to check the status of your order through the carrier’s website.
Do you offer gift cards?
Yes, we offer gift cards for purchase. You can select the value of the gift card during checkout.
Are your products safe for pets?
Yes! All of our products are carefully selected to ensure they are safe and suitable for your pets. Please read the product description for any specific care instructions.
Can I change my order after placing it?
Once an order is placed, we process it quickly. However, if you need to make any changes, please contact us immediately, and we’ll do our best to accommodate your request.
How can I contact customer service?
You can reach us via email at fetchingthedream@hotmail.com or by phone at +1 234-710-3010.
Do you offer same-day shipping?
We ship orders within 1-3 business days. Same-day shipping is available on select items if ordered before 12 PM EST. Please check the product page for availability.
Can I return a personalized pet item?
Personalized items are not eligible for return unless there is a manufacturing defect. Please contact us if you have concerns about your order.
Is it safe to shop on your website?
Yes! Our website uses the latest encryption technology to ensure that your payment and personal information is safe and secure.
Can I modify my shipping address after placing my order?
If your order has not yet shipped, please contact us as soon as possible, and we’ll assist with updating your shipping address.
What should I do if I received a defective item?
We’re sorry to hear that! Please contact us immediately, and we will arrange a return or exchange for you.
Can I ship to a P.O. Box?
We do not offer shipping to P.O. boxes for some carriers. Please use a physical address for faster delivery.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Please sign up for our newsletter to stay updated on upcoming offers.
Can I cancel my order?
Once an order is placed, we process it quickly to ensure fast shipping. If you wish to cancel your order, please contact us immediately, and we’ll try to accommodate your request.
Do you sell pet food?
Currently, we do not sell pet food, but we offer a wide variety of pet accessories and toys to keep your furry friends happy!
What carriers do you use for shipping?
We use major carriers such as USPS, FedEx, and UPS to deliver your orders. You can choose your preferred carrier at checkout when available.
How can I update my account details?
To update your account details, simply log into your account and go to the “Account Settings” section where you can change your information.
Still Have Questions?
If you couldn't find the answer to your question, feel free to contact us. We are always happy to assist you!
Email: fetchingthedream@hotmail.com
Phone: +1 234-710-3010
Address: 12230 87th St, Fellsmere, FL 32948